Comments & Feedback

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  Commission
  • JH

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  @JH one for you @DANFI

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  Puzzled. Please help
  • NewUser280047

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  @NewUser280047 welcome. If you instant sell then you get the instant sell price which is the right hand number. This usually has a spread of around 5%+

  If you choose sell to market you will have to wait for someone to buy and the price may go up or down in that time with people instant selling or listing/delisting shares. But then you will get the price which would say +4p on your portfolio page.

  You pay 2% commission no matter which sale option you choose. Generally best to always try and sell to market

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  Suspended account
  • NewUser283485

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  Ring customer services they will sort it out for you, loads of new sign ups have had the same issue. 👍

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  Refered a friend
  • NewUser272893

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  @NewUser272893 Best solution is to ask customer services.

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  Need help finding player
  help looking fo • • NewUser278207

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  @Advinculas-Index thanks pal

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  New players
  • NewUser234437

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  @NewUser234437 Q- What are IPOs and where can I find them?
  A- IPOs (Initial Player Offering) is the process on Football Index where new footballers are introduced to the platform and are available to purchase from the market.

  Traders will be informed the day before of the release what players are being promoted to the platform, and what price they will enter the market at. Traders will be able to find the list of players that are being promoted and their price on www.footballindex.news. The price of a footballer is predetermined, and this will decide whether the player will be introduced directly into the Top 200 or Squad Players.

  Traders can request players to be added to the market via email to our support team at support@footballindex.co.uk or by tweeting us at @FootballIndexUK.

  It with worth noting that the prices you see for the IPOs is not the price you will get because the prices move upwards in seconds. Right now the community suspects automated trading is to blame.

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  New user help needed please.
  • NewUser252457

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  The account needs to be verified, photo I.D and prove of address have to be verified. Took me 24hrs to trade but with the huge amount of new sign ups it could take a little longer. Plus it’s the weekend, customer service may not be working

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  Reserve selling price
  • NewUser222836

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  @Ringers Great, thanks for the quick reply. I might keep a closer eye on that one in the future then. Cheers.

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  Watch list
  • NewUser241653

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  @NewUser241653 You are not. The watch list has a sub-optimal performance issue (it doesn't work) The terribly hipster thing to do instead is buy 1 future as a tracker.

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  PLayer Prices
  • NewUser273099

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  @NewUser273099 have a look in your transaction history, what price did you buy at?

  maybe he was down 41p the week before and now having risen 17p what means you are now only 24p down?

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  Bahoken
  • Hopeitworks

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  @Wilba fingers crossed.
  Cheers wilba

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  Test/Planning - Private
  • Misto

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  Aaron Ramsey https://forums.footballindex.co.uk/topic/4002/aaron-ramsey
  Aaron Wan-Bissaka https://forums.footballindex.co.uk/topic/5107/aaron-wan-bissaka
  Achraf Hakimi
  Ademola Lookman
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  Alex Oxlade-Chamberlain https://forums.footballindex.co.uk/topic/5467/alex-oxlade-chamberlain
  Alex Sandro
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  Andrew Robertson https://forums.footballindex.co.uk/topic/1833/andrew-robertson
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  Gareth Bale https://forums.footballindex.co.uk/topic/3096/gareth-bale
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  Gonzalo Higuain https://forums.footballindex.co.uk/topic/5352/gonzalo-higuain
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  Harry Maguire
  Harry Wilson https://forums.footballindex.co.uk/topic/4276/harry-wilson
  Harry Winks https://forums.footballindex.co.uk/topic/5553/harry-winks
  Harvey Barnes https://forums.footballindex.co.uk/topic/4687/harvey-barnes
  Hirving Lozano
  Houssem Aouar
  Isco https://forums.footballindex.co.uk/topic/1865/isco
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  Jack Clarke https://forums.footballindex.co.uk/topic/5177/jack-clarke
  Jack Grealish https://forums.footballindex.co.uk/topic/3593/jack-grealish
  Jacob Bruun Larsen
  Jadon Sancho https://forums.footballindex.co.uk/topic/3576/jadon-sancho
  James Maddison https://forums.footballindex.co.uk/topic/2847/james-maddison
  James Milner
  James Rodriguez https://forums.footballindex.co.uk/topic/1769/james-rodrigues
  Jarrod Bowen https://forums.footballindex.co.uk/topic/4598/jarrod-bowen
  Jesse Lingard https://forums.footballindex.co.uk/topic/3164/jesse-lingard
  Joao Cancelo
  Joao Felix https://forums.footballindex.co.uk/topic/5716/joao-felix
  Joao Filipe
  Joe Gomez
  John Stones https://forums.footballindex.co.uk/topic/3155/john-stones
  Jonas Hofmann
  Jonathan Bamba
  Jorginho https://forums.footballindex.co.uk/topic/2127/jorginho
  Joshua Kimmich https://forums.footballindex.co.uk/topic/4652/joshua-kimmich
  Julian Brandt https://forums.footballindex.co.uk/topic/5412/julian-brandt
  Julian Draxler
  Justin Kluivert https://forums.footballindex.co.uk/topic/575/justin-kluivert
  Kai Havertz https://forums.footballindex.co.uk/topic/4809/kai-havertz
  Kalidou Koulibaly
  Karim Benzema https://forums.footballindex.co.uk/topic/2749/karim-benzema
  Kevin De Bruyne
  Kingsley Coman https://forums.footballindex.co.uk/topic/4314/kingsley-coman
  Koke https://forums.footballindex.co.uk/topic/190/koke
  Krzysztof Piatek https://forums.footballindex.co.uk/topic/3216/krzysztof-piatek
  Kylian Mbappe
  Lautaro Martinez https://forums.footballindex.co.uk/topic/1299/lautaro-martinez
  Leandro Paredes
  Leon Bailey
  Leon Goretzka https://forums.footballindex.co.uk/topic/5664/leon-goretzka
  Leroy Sane https://forums.footballindex.co.uk/topic/489/leroy-sane
  Lionel Messi
  Lorenzo Insigne https://forums.footballindex.co.uk/topic/504/lorenzo-insigne
  Lucas Digne
  Lucas Moura https://forums.footballindex.co.uk/topic/895/lucas-moura
  Lucas Paqueta
  Lucas Torreira
  Luis Alberto https://forums.footballindex.co.uk/topic/1832/luis-alberto
  Luis Suarez https://forums.footballindex.co.uk/topic/1879/luis-suarez
  Luka Jovic https://forums.footballindex.co.uk/topic/5089/luka-jovic
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  Mason Mount https://forums.footballindex.co.uk/topic/3240/mason-mount
  Matteo Guendouzi https://forums.footballindex.co.uk/topic/2986/matteo-guendouzi
  Matthijs de Ligt
  Mauro Icardi https://forums.footballindex.co.uk/topic/5231/mauro-icardi
  Maxi Gomez https://forums.footballindex.co.uk/topic/5104/maxi-gomez
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  Naby Keita https://forums.footballindex.co.uk/topic/3207/naby-keita
  Neymar https://forums.footballindex.co.uk/topic/3080/neymar
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  Nicolo Barella
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  Philippe Coutinho
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  Suso
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  Thorgan Hazard https://forums.footballindex.co.uk/topic/4298/thorgan-hazard
  Timo Werner https://forums.footballindex.co.uk/topic/5544/timo-werner
  Timothy Weah https://forums.footballindex.co.uk/topic/565/timothy-weah
  Toni Kroos
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  Virgil van Dijk https://forums.footballindex.co.uk/topic/5403/virgil-van-dijk
  Wilfried Zaha
  Wylan Cyprien
  Xherdan Shaqiri
  Youri Tielemans

  Premier League
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  Bundesliga https://forums.footballindex.co.uk/topic/5756/bundesliga-thread
  Serie A https://forums.footballindex.co.uk/topic/5757/serie-a-thread
  Ligue 1 https://forums.footballindex.co.uk/topic/5758/france-ligue-1-thread
  Champions League https://forums.footballindex.co.uk/topic/5759/uefa-champions-league-thread
  Europa League https://forums.footballindex.co.uk/topic/5760/uefa-europa-league

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  Suspended
  • NewUser242032

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  @NewUser242032 Unfortunately they're struggling to keep up with ID checks on new customers. There's some info below:
  Q-My account has been suspended for ID checks. Is this normal, and how long will my account verification take?
  A- All betting and gaming operators licensed by the Gambling Commission have the same responsibility to conduct Know Your Customer checks. This as part of age, identity and funds verification checks.
  Football Index will attempt to electronically verify your account where possible. If you do not pass this process Football Index will ask that you send them copies of certain documents (see below). Adding more and more funds can also eventually trigger a check.
  Common reasons for failing the verification process include:
  Entering incorrect name or an abbreviated version during registration;
  Entering a house number and/or postcode incorrect during registration;
  Entering an incorrect Date of Birth during registration;
  Recent changes of address;

  And contact info here:
  Q- I need help that I can’t find on the forum, How do I get hold of Football Index?
  0800 066 2650
  MON - FRI 8:30 a.m. - 8 p.m.
  SAT/SUN 9:30 a.m. - 6 p.m.
  Twitter: @FOOTBALLINDEXCS
  Email: support@footballindex.co.uk
  Big up @CleanShirtTrader and @Misto for the groundwork!

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  How do you find out your account number
  • NewUser212745

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  @NewUser212745 said in How do you find out your account number:

  I wish to send off id to football index.
  Do you have an account number?
  If so where do you find it?
  Regards kev

  Think the identifier is your email address/username you used to register, old boy.

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  Customer support phone number 0800 066 2650 doesn't work?
  • NewUser259568

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  Withheld number occasionally to test that theory... 👎

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  Why does it saySuspended???
  • NewUser269275

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  Don't hold out any hope, e-mails not answered, customer services phone number not answered, voicemail left not responded to...
  May be contacting gambling commission soon

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  This topic is deleted!
  • Misto

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  Need my account activated.
  • Sweet FA

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  Ditto.. Emails not answered, customer services phone number not answered, voicemail left not responded to...

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  Tries to add balance nothing happens
  • NewUser269119

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  @Red-Ceylon This would be the next step, check if the money has left your account.

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  Dividends
  • NewUser244156

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  They will be your IPD pay out. Check your email for a break down.