FI asking for customer due diligence
Got an email from FI asking for photo ID, psotal verification and source of funds. Couple questions & thanks in advance for answering if you've done this before, in what format do I send the info to FI and also how long does it take for them to process it and un-freeze my withdrawals?
It’s all there for good reasons and stop the sharks. But still a pain in the arse. Takes 24-48 hrs usually.
I just sent them a screenshot of the items they asked for and told them I am in full time employment and the funds for FI come from my salary.
They sorted it out within the hour
Dan The Man
I did it last week.
I sent the image as a screen shot to start with but they didn't like that... so converted it to a PDF.
It took them a few days and withdrawing takes a few days too. Can take up to a week for both I think So just bare that in mind.
Once you send the documents via email, ring cs with the query number from the email and they’ll have you back up and running in a few minutes