Customer service and contacting FI
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Seen this on reddit and was shocked when i read it. FI really need to sort their act out and their methods of contact just aren’t acceptable. It took me over 6 months to get a simple email issue sorted which is a small issue in comparison to this guys complaint. They need to up their professionalism im surprised at the calmness this guy has shown id be furious
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nightmare, doubt anyone from FI could comment on this either, keep us updated if you are following it ?
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@nicky540 ive advised him to seek them out via PM on twitter. Id suspect he wont stick around unless they really offer him an incentive to do so
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@Black-wolf yeah as much as i/he/we love the product this could be more than enough to make someone leave it, not one to diss FI but it really is a shitty situation for him and seems unacceptable behaviour from his story. obviously two sides and all that.
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@nicky540 yeah it could be a load of shite and acomplete fabrication but seems a bit to detailed to be a lie imo
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@Black-wolf tell him to join the forum & DM me. 👍
I'll give him a proper number which will get his issue resolved in 5 mins. (In respectable hours)
Not bullshitting, if he needs help, just ask him to DM me.
Happy to help as always.
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@Ericali a 'proper number' eh? Claiming inside knowledge again?
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@Hotspur shut up Hotspur, trying to help someone out here.
If he has an issue, yeh, I can help him.
If not, the guy can call bull-sh1t can't he.
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This post is deleted!
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@Hotspur you don't have to believe anything I say - but I'm not speaking to you am I? 👍
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@Ericali so if this is a proper number providing instant access to FI, why not just post it on the forum? Could be of benefit to us all.
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@Hotspur well then it wouldn't supply instant access would it as every man & his dog would be using it!
Anyway, I'm not getting involved. @Black-wolf if you get in touch & his issue isn't resolved, tell him to PM me.
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@Ericali done. Ive told him to hunt you done on here.
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I can't imagine he would be able to take his money out at the moment with the instant selling being unavailable. I always find the customer service to be very quick and impressive from my experience. Shame if it is true.
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If he’s still stuck I got a special number too 😁
It’s not the batman line so don’t get excited, looks like the mobile of my “dedicated account manager”.
Never called him but will do if someone’s stuck and needs help. Surprised he hasn’t got a Acc Manager with the size of his portfolio 🤔
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@King-Fergus sorted mate. 👍
Should have it done & dusted when business re-opens.
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@Ericali good man 👍
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@Ericali said in Customer service and contacting FI:
@King-Fergus sorted mate. 👍
Should have it done & dusted when business re-opens.
Top work Ericali 👍
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@Advinculas-Index 100k extra in the index if it's resolved - everyone's a winner. 👍
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@King-Fergus said in Customer service and contacting FI:
If he’s still stuck I got a special number too 😁
It’s not the batman line so don’t get excited, looks like the mobile of my “dedicated account manager”.
Never called him but will do if someone’s stuck and needs help. Surprised he hasn’t got a Acc Manager with the size of his portfolio 🤔I can t remember if i have one of these numbers, is there a ££ threshold that qualifies you, i remember getting an email address along these line but not a number
