Supspended!!
-
Deposited money and can’t buy anything my accounts. Suspended anyone know what’s going on?
-
@NewUser166677 have you provided them with id or been contacted to provide id. This happens when you hit a certain amount in where you need to provide id to prove you are who you are
-
No haven’t been asked and it was my first deposit so don’t have a clue what’s going also can’t withdraw my money
-
don't worry, same happened to me, just need to send them proof ID and proof of address and they will unlock it for you
-
This kind of thing can happen when depositing into a site. Worth sending them a message as mentioned above to provide them your ID. After that's sorted it should all be fine. Good luck!
-
Thanks what sort of I.d did you need as in the process of getting a new passport as I’ve lost it will driving licence do?
-
@NewUser166677
Driving licence will do, don’t give anything to anyone from the forum! Give FI a call or get on the live chat tomorrow and ask them what needs to be done to get you up and running
Welcome and best of luck by the way 😉
-
@Ermejo cheers mate. How do I get to the live chat I’ve emailed but getting no response and can’t find a number too call?
-
@NewUser166677
Are you on the app or website?
-
@FranklynMary app
-
About had enough of it now deposited a load of money I can’t withdraw or speak to anybody to help me bit of a Mickey Mouse operation ain’t it? Where’s the custom support?
-
Only support I’ve had is from other users.. not really sure why’d they’d let me deposited a load of money I can’t withdraw knowing I am suspended
-
@NewUser166677 When I've needed CS I just called them. Answered in about 15 seconds, and got a very helpful chap on the phone.
Sounds to me it's just KYC, which they need to do by law. So just send your ID.
-
Try going on their website mate instead of app. Maybe a laptop or something? That’s the way I contact them directly if I need to.
-
@Misto do you have a number I can use?
-
@NewUser166677 This is on their Twitter account - Phone:0800 066 2650
-
@NewUser166677 Number MrYaio said is what i used.
-
@NewUser166677 happened to me an hour ago, received an email and had to send photo of passport and a bill... waiting reply
-
Support@footballindex.co.uk send pic of passport and a bill here
