Contacts and errors.



  • Hi, first week on this so just have 2 questions:-

    1. I sold Rashford for £11.43 with a minimum sell of £11.41. I found later he had sold for £11.19 but not sure how...does this happen often? I contacted support and it looks like they may have credit me back as I have a 24p credit.
      This also links to my second question.

    2. When I have raised a ticket it tells me in an email reply your ticket has been update with a ref number and to reply to the email with my update. I don’t see the reply in the email and have no place on the app or web page to look for my ticket update so have to do the whole live chat process for the to tell me the answer but I cannot reply to them on live chat I am advised to reply to the email again with my answer, starting the process again. Any ideas on an easier way?

    Thanks



  • @NewUser251391 i dont think FI are on here much. There has been a long running issue with the reserve price where if one share sells meeting the reserve price it allows all other shares you've listed to be sold at any price



  • @NewUser251391

    1. Reserve Price is unfortunately a very well known, very long running problem that will only be resolved when the platform migrates to the Beta Site that is currently up and running, but not all singing, all dancing. I had refunds before, but only by taking a screenshot of the RP, but been a while since I've bothered, and not sure they are even doing that anymore.

    2. They will just reply to the email you sent, don't worry about the ticket. They are just really slow to respond at the moment, presumably because of the influx of new users this month.

    If you can be patient, just wait for the email (I'm still waiting on an answer from over a month ago), but if you haven't got a screenshot then don't think you'll get any joy.

    Otherwise, you can get on with it now knowing Reserve Price doesn't work. Take it as a sign you should have never of tried to sell the boy Rashford :)



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