A thousand thousand pardons



  • Just wanted to highlight what we already know....

    Adam Cole
    AdamColeFI
    Many thanks to for all the patience shown while we resolve automated dividend payment problems. I appreciate it has been frustrating but we’re working hard to fix this and I can guarantee no one will be left out of pocket. Apologies for the obvious inconvenience #footballindex
    2:32 AM - 3 May 2019

    IPOs -
    Indykaila FI
    Q - Hi all, any idea when IPO’s are going to be re-introduced? Lots of significant players missing from the site FootballIndex

    Alex Smith
    Hi Jon, they should be coming back very soon!

    Indykaila FI
    Hi Alex, your definition of very soon must be a bit different to mine. 10 days on since your reply, and still no sign. 100’s of players that need to be added

    Alex Smith
    Hi Jon, sorry, but there has been a delay. Working hard to get everything resolved!
    4:26 AM - 13 May 2019

    Football Index CS
    Good morning traders, we're aware that a number of users will see error messages relating to being approved or their address not being verified. This is because by regulations (enforced today) we have to verify the name date of birth and address of users before accepting bets.
    12:56 AM - 7 May 2019

    FootballIndexCS
    We apologise for inconvenience caused by dividend issues this week and last night. We’re working to top up any credits missing and will verify that this has been done today. We’re also internally reviewing what we can do better to avoid repeat of such issues.
    12:21 AM - 3 May 2019

    FootballIndexCS
    Please note: If you have not yet received your Cash Bonus (and DID Opt-In), this may be because of a written typo when submitting the Opt-In Form. Please contact Customer Support to resolve these isolated instances.
    6:18 PM - 1 May 2019

    FootballIndexCS
    We’re aware of the issue regarding IPD from last night.
    Everyone will get paid correctly as soon as possible so there is no need to contact Customer Support. Sorry for the inconvenience.
    3:14 AM - 25 Apr 2019

    FootballIndexCS
    The Tech Team are currently working on the payout for In-Play Dividends, and the payout for 02/04/19 and 03/04/19 will be paid by the end of tomorrow. Sorry for any inconvenience.
    12:23 PM - 3 Apr 2019

    FootballIndexCS
    Due to a technical problem the rest of today's IPOs will be suspended whilst the Tech Team investigates. Sorry for the inconvenience.
    3:42 AM - 28 Mar 2019

    FootballIndexCS
    To those customers who did not receive their In-Play Dividends breakdown email, please check your spam folder and mark as 'not spam'. The email was sent yesterday, search for "In-Play Dividends Breakdown - 26/02/2019 to 04/03/2019".
    9:10 AM - 8 Mar 2019

    and all the Opta-gate stuff too...



  • Yep, they're working hard as we know. Good stuff.



  • Exactly, we can't treat them as a POW camp can we?

    The Germans seen all that off....



  • @Ericali of course not, POWs didn't get paid :P



  • @Spikeurdrink said in A thousand thousand pardons:

    @Ericali of course not, POWs didn't get paid :P

    Exactly, neither do half the folk on here it seems!



  • @Ericali
    :D :D :D


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