Request for documents - sorry if this isn't the place!



  • I have just received an email from FI asking for the following:

    To enable us to comply we respectfully ask that you send us the following documents:

    1 Occupation/Employment Reference i.e HR reference from employer

    2 Copy of bank statements for the last 6 months

    3 Front & back of payment method

    I don't know how they can justify to ask me for 6 MONTHS!?!? of my bank statements. Surely this is an invasion of my privacy and I should not be made to do this......? Has anyone done this as it seems a right joke.

    EDIT: Even taking out a mortgage is usually less bank statements required..madness.



  • @NewUser83931 does it say 6 months worth of statements or just a statement dated within the last 6 months? Find all this a bit weird. I know they need to verify people but this is a bit extreme. Think I've sent my driving license but certainly never been asked to prove my finances.



  • @Stevo I have copied and pasted the email word for word....'Copy of bank statements for the last 6 months'.

    I bet now and again and have had to show proof of address and occasionally show a statement with the money coming out of my bank but never like this.

    This to me, definitely can't be legal I would love to hear from the Gambling Commission as to their thoughts on this.



  • When i was asked think it was copy of card I deposit with, driving license and a bill with my address. Can't see how they can ask for 6 months bank statements and an employer reference. I would ring customer services and make sure it is not a spam e mail. I know they have changed some rules to prove gambling etc but cannot believe they would genuinely expect you to provide the above listed items



  • @Kelly18 I did recently deposit £20K, but I have deposited large sums before and I am sure there are plenty of others who deposit similar amounts. The part of the email before that was:

    We value our customers and where additional information is required, both in line with our Terms of Service and to meet our licence conditions set by the UK Gambling Commission we will initiate enhanced due diligence measures.

    To enable us to comply we respectfully ask that you send us the following documents:

    Like you said, I am sure they can comply by asking for far less than this. I definitely will be on the phone tomorrow complaining.



  • they are only covering their own arses, money laundering regs i think it will be, can you not send what they have asked for in ? i didnt have those exact things asked of me but similar, the usual bank statement proof of address, photo ID then this

    Payment Verification / Source of funds

    • front & back of all credit card/s used on the account, *2265
    • an explanation how you source the funds used on Football INDEX.

    sent it all of and back up and running in no time



  • @nicky540 I can send it yes - but that's besides the point I don't think I should have to.

    I am sure everyone agrees 6 month of my bank statements is way too extreme. As an Accountant I am well aware of Money laundering procedures and the checks to be made, but would never expect 6 months statements off of a client. Ridiculous.



  • @NewUser83931

    I've been here a year mate and went through the usual checks. Driving licence, front and back of card, proof of current address.

    I think that was it ...

    To ask for 6 months of statements is out of line and there is absolutely no way I would go to my employer and tell them that I have 10k in a gambling platform. Absolutely no way.

    I'd argue that one till I'm blue in the face. I suggest getting customer services to phone you and discuss the reasoning and legality behind the request.

    Let us know how you get on. Best of luck. 👍



  • What do they mean by employer reference? As though you are applying for a job?



  • @Snrub I have no clue I am very confused by that also...like does it mean on letter head paper my company saying I work there etc..?

    Crazy.

    Its weird as they just assume you are employed? I could be self- employed I could be a professional Gambler then what?

    Madness.



  • Wow.

    I would do the bank statements if left with no choice but there is no way I could have that conversation with my employer. Am sure there is a more pragmatic approach, e.g. a P60 which will show earnings and, I think, your employer.



  • @NewUser83931

    It is potentially to do with the 20k deposit mate.

    As a company, by law, they would be expected to query such a large transaction, but there must be a less intrusive way of doing this. (I'm sure you know this already with your occupation).

    Potentially 6 months of wage slips would suffice. This would prove your income, home address and employment status.

    Again, I must emphatically insist that there is absolutely no way they would get to see my bank statements or an employer reference.

    I wouldn't want anyone to find out about my monthly subscription to fathairywomenwithguns.com 🤣



  • @CBN Yes I will send them if I absolutely have to ask what else am I supposed to do basically got my money as a prisoner if I don't....

    But glad to see everyone agrees with me so hopefully they will reconsider?



  • @johnboywalker Agreed. But I have done 10k deposits in the past and that was never raised as an issue or anything.

    Hahah love the subscription.

    I guess i'll phone tomorrow and let you all know! Do any of their staff monitor the forums? Would be good if they could just read this and let me know why etc.



  • they are doing a SOW check. perfectly legal for them to do on large deposits otherwise they could be in trouble , all casinos. bookies etc etc are obliged to do them, i dont think there is a set deposit amount that triggers it, varies from company to company, its all to do with money laundering , the price we pay for all the crooks in the world, having said that i have never seen a request for anything from your employers other than proof of wages etc etc



  • @NewUser83931 I can understand they have to comply with money laundering regs as well as gambling ones but I find that excessive even if u deposited 20k as u said I'm sure there are plenty of people depositing large amounts and not heard of anyone having to provide such intricate financial info. As someone mentioned some pay slips or a P60 should suffice and I definitely don't think they have the right to ask for an employee reference from an employer for a gambling site. Oh the shame 😉 I wouldn't wanna ask! If they still refuse I would be tempted to just ask them to close the account and refund the money



  • @NewUser83931

    Nah they never monitor the forums.

    There was a guy called @DANFI who once popped past and said he was part of the forum support staff, but we haven't seen him since, so he has probably been sacked.

    Worst comes to worst, get back in touch with me and I'll give you Adam Coles mobile.

    One of the more experienced users inadvertently displayed Mr Coles mobile number when he screenshot their email conversation a few months back.

    Needless to say, it was quickly removed ... but not quickly enough, muuuhahahahaha 🤴



  • @Kelly18 said in Request for documents - sorry if this isn't the place!:

    @NewUser83931 I can understand they have to comply with money laundering regs as well as gambling ones but I find that excessive even if u deposited 20k as u said I'm sure there are plenty of people depositing large amounts and not heard of anyone having to provide such intricate financial info. As someone mentioned some pay slips or a P60 should suffice and I definitely don't think they have the right to ask for an employee reference from an employer for a gambling site. Oh the shame 😉 I wouldn't wanna ask! If they still refuse I would be tempted to just ask them to close the account and refund the money

    yeah thats what a money launderer would say lol



  • @nicky540 Haha love it!



  • @nicky540 maybe so but would would u walk up to ur boss and tell him u just chucked 20k at a gambling platform and would he mind writing you a little note to says it's ok you work for him 🤔
    Payslips prove a regular income, p60 shows annual earnings ur willing to comply without letting them have ur bank statements and if not why shouldn't they give u ur money back


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