If you haven't already, you could try logging out and logging back in again.
Failing that, throw your computer / phone out of the window.
Finally received my bonus today... along with an apology for mistakenly trying to claim back £10.
At least it shows they are working Saturdays to try to resolve the backlog and general problems, which is something. Hopefully those still waiting for theirs will be paid tomorrow or Monday.
I’m sure I don’t owe them the £10 they claim. It was a failed deposit attempt that never actually hit my FI account, but for some reason showed up in my transaction history.
But I don’t even really care about the £10 (they can have it if it’s so important to their business), I just want the £500 they owe me as a bonus for my £5,000 deposit.
If you owe someone £500, you’d have to be stupid to start chasing them for £10, even if you believed that £10 was a genuine debt.
Not only has my £500 bonus not been paid and no response been provided to my email, but FI have actually emailed me separately to say I owe them £10, from when their system messed up and incorrectly recorded two x £10 deposits, when I only made (and received) one.
What a shambles.
Incredible that they have the time to set up new customer service queries (the query no. is circa 300 higher than my original email to them), but can't find the time to answer previous emails.
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